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call routing
asked in Inbound Calls while on Dialer
How do you manage receiving inbound calls while working on an outbound dialer campaign? Our problem is when an agent is ...
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Apr 2, 2024 at 7:21am
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asked in Pressing Zero - Internally
Does RC have any intention to allow users the ability to press zero internally and the call ring a pre determined / sele...
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Feb 7, 2024 at 10:42pm
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asked in Help with adding home office deskphone needed only when not in the office
Hi all, could use some help with figuring out the best way to do this.Right now I have two "DigitalLine Unlimited&q...
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Jul 26, 2023 at 1:56pm
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asked in Add option to send to extension immediately at the end of IVR
There is currently no way in an IVR just have callers remain on the line to be directed to a queue. There is the time ou...
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Jul 20, 2023 at 4:46am
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asked in Holiday Calendar
Hi,I don't found a response at the simple question : "is it possible to configure a holyday rules or calendar f...
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Jul 19, 2023 at 12:50am
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asked in Call Routing out of Call Queue to Office Directory
Is it possible for a call to be directed (somehow) to our firm's directory after no one in a call queue answers? The...
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Mar 29, 2023 at 11:58am
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asked in Company Message does not play when calling main number
We are a new user of Spectrum Business RingCental VOIP customer. I am trying to get the system programmed to put into us...
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Jan 7, 2023 at 7:32am
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asked in System Outage MVP
Hi Team--Just wanted to know if we had downtime last September 10, 2022 between 6AM to 9AM CST? Looks like there were ca...
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Sep 15, 2022 at 6:55am
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asked in External transfer call logs
Our office has agents working from home on cell phones. The IVR is set to external transfer to the cell numbers, based o...
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Sep 14, 2022 at 12:00pm
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asked in Call Routing & DND
I answered some of my own questions. Original information is below but now I just need to know:Can I somehow set a call ...
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Aug 8, 2022 at 3:04am
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